why are people so rude?!?
so i work for a real estate company and lately people are just being jackasses. i JUST got off the phone with one. this guy called and said he’s sitting in front of a home and wants some info on it. so i asked him for the address and i looked it up in our database and told him "that is [agent]’s listing, she’s not in the office at the moment, but i can transfer you to her cell phone" and he just gets this attitude and says "tell me how much it is" and i tell him i dont have that info, all i have is who’s listing it is so i can transfer people to the right agent (which is a lie, i have all the info, but its against the law for anyone without a realestate license to give out info on any home for sale, thats why we have to direct them to the agent. so the guy tells me thats the dumbest thing he’s heard and he wants the main desk, i tell him i am the receptionist, thats all the info i have, he needs to talk to the agent to get details. and the guy calls me a b*tch and hangs ups! wtf?
i didnt even get the chance to get an attitude with him!!! i was being the sweetest person in the world. now he’s put me in a bad mood. ARGH. i swear, i’m doing my job here, no need to get nasty!!! what gives him the right to treat me like that?!!?
Its the wrong understanding of " unschooled "customers of the clique- "Customer is always right" .They make it to mean because we are selling (receptionist are front end marketer )something and would like to do business with them , they could B*#S us all they want . They don’t understand that a good relationship and respect for each other (customer- marketer)could mean their more understanding of the product he intends to buy before making that final decision . Sales people are not beggars but a very good source of information about the product he plans to buy before he makes that buy decision . It’s always a win-win formula for both buyer and seller to understand and respect each other so when the buyer purchase the product he could fully enjoy the features and its benefits .
As in any relationship , what makes the relationship successful for both parties is equal respect .
March 1st, 2010 at 5:54 am
It’s just sadly becoming the way of the times… People are so used to getting everything they want and getting it right now. They act like even the slightest inconveniences and the slightest alterations from their exact specific plans are the worst thing that’s ever happened to them. I personally think it’s one of the downsides of our "ultra-convenient" society these days… That’s just my rant, though.
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